SCL Reviews

I have differing opinions on this company. Staff are lovely. My child has a great time when she goes.
However, their booking system sucks
Not to open a booking for after school clubs until the children are actually back at school is poor, many parents need to book childcare before this date. Once the bookings opened the website crashed. If anything, it tells us how poorly managed this company is.
Buck your ideas up as your general staff are great!

Do not pay in advance. If the school closes and they decide not to keep the club open for key workers they keep ALL the money you paid in advance for services. After months of customer service that has no compassion or empathy to our situation during the crisis, we have received nothing and been told we are getting nothing. They love to use terms and conditions as their excuse but in reality they kept other venues open but chose to close ours. Do not make the same mistake we did. DO NOT PAY IN ADVANCE AS THEY WILL STEAL YOUR MONEY.

My children rarely rave about holiday clubs, & usually resist returning, but having attended Frensham Heights SCL for the 2 previous days, they request to go back again today. Max led their group, and the whole experience has been outstanding for them. Highly recommend. All the staff are lovely and they have a well rounded program to keep them entertained.

My children rarely rave about holiday clubs, & usually resist returning, but having attended Frensham Heights SCL for the 2 previous days, they request to go back again today. Max led their group, and the whole experience has been outstanding for them. Highly recommend. All the staff are lovely and they have a well rounded program to keep them entertained.

Unfortunately SCL childcare has just gone down in my books as it is clear to me during these difficult Times that they are just out to con people out of their money and not provide the services. Tried to get a refund of the money I paid for services that did not go ahead because of the lockdown. SCL are refusing to refund.
The only reason I have given 2 stars is for the staff at the school who actually run the club, they are amazing. It’s a shame about the rude people in head office that have no compassion what so ever.